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Terms of use
Purchasing process
CIM's third party hyperlink policy
Use of cookies
CIM's privacy statement
Accessibility
Course administration arrangements and terms of booking
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Terms of use
By using the site, you agree to these terms of use. If you do not agree to these terms, do not use this site.
The content of this site and content of sites linked to from this site are provided 'as is', without warranties of any kind.
CIM does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.
The materials that can be accessed from linked sites are not maintained by CIM and we are not responsible for the contents thereof.
Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.
Under no circumstances shall CIM, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.
You agree to use this site for lawful purposes only.
You shall not copy, modify, distribute or in anyway exploit copyrighted or proprietary materials available in this site, except as expressly permitted by the respective owner(s).
Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.
All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.
You agree to defend, indemnify and hold CIM and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.
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Purchasing process
To buy items from the site you will need to have registered for a personal workspace.
Items that can be purchased on the site will have an 'add' box next to the item. In order to transfer this to your shopping basket enter the number required and press 'add', this will add the item to your basket which is contained in your personal workspace.
To complete the process you then need to click on 'My Orders', this will open the Workspace and allow you to complete the order process outlined below.
Step 1 of 4 - View orders
Here you can view your orders, make amends to the quantities, delete or add further items to your shopping basket.
To delete orders, check the box next to the chosen item and press the delete button.
To amend the quantities required, change the quantity number in the box, check the box and press the update button. This will then update your order.
Once you are happy to proceed, click 'Next'.
Step 2 of 4 - Entering your delivery address
You will need to complete your desired delivery address on the form provided; all fields must be completed in order to proceed to the next step. Currently, we only accept book orders for the UK. If you reside outside of the UK, all orders will need to be placed by telephone, for assistance please call +44 (0) 1628 427427, fax +44 (0) 1628 427439 or email cimdirect@cim.co.uk
.
Please choose how you would like your order to be despatched, we currently use First Class Royal Mail or DHL Courier Service.
Please note that the address supplied to us within this section will be your delivery address.
Step 3 of 4 - Confirming your order
Here we require you to confirm your order details and postal details. If any details are incorrect you can amend these by clicking on edit. When you are happy with the details, please press the proceed button to pay for your items.
Step 4 of 4 - Payment transaction
You need to enter your credit card/Switch/Delta details here. Our payment service provider will complete the order transaction in a secure environment and automatically debit your account.
If your order includes downloads these will be available immediately once your card has been accepted. Books and merchandise will be despatched to you within 5 working days of receipt of your order.
Refund policy
Refunds will be given at the discretion of the Chartered Institute of Marketing's management.
Glossary of buttons
Add - add item automatically to shopping basket
Continue - takes you to the next screen
Continue Shopping - return to previous shopping site or SHOP homepage
Delete - remove selected items from your order list
Edit - edit current details
My Orders - view current and previous purchase orders
Next - taking you to the next screen of the order process
Proceed - taking you to the next screen
View All - view all purchases and orders made
View Current Order - view current order activity
View Order History - view all purchases made with CIM
Shopping Basket - e-commerce area of the sites
Update - update purchase details, e.g. quantity of a selected book
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CIM third party hyperlink policy
The following policy covers all web sites owned and developed by the Chartered Institute of Marketing (CIM).
External hyperlink approval should be passed onto the Marketing team for acceptance and assessment. All links will open up into a separate window and not within the frameset of the CIM sites. This is to prevent any inference that CIM approves or has any business or ownership rights relating to the third party site.
Free text links
Free text links will be given to organisations that are mentioned in copy provided by either third parties (commissioned writers) or originally generated by CIM.
If a third party has supplied original free content a link will automatically be given to the provider/owner of the content, once the content has been editorially approved.
Logo links
On some occasions a logo hyperlink will be accepted, again this will need to be approved by the Marketing team. If the logo is used on the site, written permission must be sought from the third party. This will protect CIM in terms of breach of copyright preventing any ambiguity between both parties. A written copy of express permission logo usage approval (letter or email accepted), detailing the usage rights of their logo, must be forwarded on to the Marketing team for reference purposes.
Denied links
No links will be given to sites that include or promote the following:
Pornography
Terrorism
Racism
Political views
Any criminal activity
Direct Competitors to CIM Qualifications, Training, Membership and the Bookshop.
CIM will portray a neutral stance on any views; hence no form of political alliance will be portrayed on any of the sites under its control. The information collected will be used for reference and CIM web communication only. The data will not be submitted for marketing campaigns and distributed outside of CIM.
Hyperlink disclaimer notice - all third parties will need to be made aware of the following:
Please note that that hyperlinks are given for information purposes only and there is no inferred recommendation as to the companies listed on the CIM sites. CIM does not take any responsibility for the quality of service these organisations provide.
CIM will reserve the right to remove any hyperlinks at any time without prior consultation with third parties.
Use of cookies
We use cookies on the CIM web sites, for example:
To identify returning visitors, for example within the site login, personal workspace, poll and discussion facility features. We do not use this information in any way except to identify returning visitors on our web sites. We also use a cookie to identify users who link through to the Peoplemaps profiling service. This cookie expires after 30 days and is used to identify CIM as the source of reference if you later make a purchase.
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CIM's privacy statement
Collection of data
The Chartered Institute of Marketing (CIM) is committed to respecting the personal data you supply to us. The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such data will be accurate, complete and kept up to date. Whenever personal data is obtained from you, you will have access to information as to how that data will be used.
Use of data
Members, Studying Members, Affiliate Members (will now be referred to as 'members') and Associates
Your personal data will enable CIM to keep you updated with relevant information which forms part of your package of membership benefits. Our communications with you may be via post, telephone or email, and may originate from CIM Moor Hall or our regional branches and interest groups. Visitors to CIM web sites may receive communications via their own personal workspace on the site.
We will not disclose your details to third-parties, unless you specifically opt-in to this type of mailing.
You will always be entitled to opt-out of receiving a chosen communication by contacting Membership Services.
Studying members' examination grades will be shared with CIM's Accredited Study Centres (the educational institutions which offer CIM qualifications).
CIM communications are an integral part of keeping you informed and may include interesting and relevant business information from third parties that we think might be relevant and interesting.
Privacy statement for CIM Training and CIM Academy
CIM Training and CIM Academy (business areas of the Chartered Institute of Marketing) which operate in a mainly business-to-business environment.
CIM Training and CIM Academy recognise that your privacy is important to you. The information you submit will be kept confidential and stored within a computer database or otherwise, by the CIM, under strictly regulated conditions in accordance with the provisions of the Data Protection Act 1998.
Any personal information provided by you to CIM Training or CIM Academy will only be used for the following purposes:
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updating and enhancing your CIM records
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defining areas of interest to you and improving the website to meet users' habits and requirements
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advising you of other CIM products and services which may be of interest.
CIM Training and CIM Academy will not make this information available to organisations outside of CIM, unless you opt-in to this service.
By proceeding to register with CIM Training or CIM Academy you are consenting to the processing of your personal data as required and stated above. To opt-out of receiving information about CIM products and services please email training@cim.co.uk
stating "Mail list1" in the subject line.
Non-members
The information we collect will only be used for the purposes for which they are originally submitted. For example, we will contact you if you have submitted a request for information to us and supplied your contact details for this purpose. We will not retain your details for future mailings, unless you specifically opt-in to this type of mailing.
Neither, will we disclose your details to third-parties, unless you specifically opt-in to this type of mailing.
You may choose not to receive CIM communications by writing to our Membership department at:
Customer Services,
Chartered Institute of Marketing,
Moor Hall,
Cookham,
Maidenhead,
Berkshire,
SL6 9QH.
Profiling
As a marketing driven organisation we may use the information you provide to assist us with database profiling. This is aimed at improving the quality of products and services offered to you.
Quality control
CIM uses data for testing purposes to ensure that its IT system for processing that data is working properly.
Security safeguards
CIM respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
NB: In line with this, the authorisation key (required for site registration) may be changed from time to time for security purposes. This will not affect those customers who have already registered on the site. If you have not yet registered and you do encounter a message to say 'the authorisation key has not been recognised' you can request confirmation of this via the site registration form register
.
Openness principle
CIM has instigated a formal process to manage requests for access to the data we hold about you. However, in the first instance we encourage you to contact a member of staff to discuss and resolve any concerns you may have relating to the use/acquisition of your data.
In some circumstances we may be unable to provide you with your personal data, for example, if it compromises the confidentiality of a third party e.g. we are unable to provide candidates with copies of their marked examination scripts. However, CIM offers a comprehensive examination feedback service (for details please contact Membership Services, membership@cim.co.uk
+44 (0) 1628 427120).
Publication of personal data
